BILET NOU "*" indicates required fields This field is hidden when viewing the formnume_utilizatorThis field is hidden when viewing the formuser_emailThis field is hidden when viewing the formuser_companieThis field is hidden when viewing the formuser_company_type— NEW TICKET — For Moonwalk pumps click here: ➡ MW PUMP TICKET ⬅ Pentru cine ridicați acest bilet?Ca și mine...– Fill Out Other Fields –Datele dumneavoastrăNume*Email*Compania*Țara*Vă rugăm să selectați...– No Results –Numele utilizatorului*E-mail de utilizator*Utilizator companie*Țara utilizatorului* Support requestType of request* Technical issue (claim, problem, sw, warranty) Software license (password, unlock code) Support question (general info, not a claim!) — TECHNICAL ISSUE — Tickets received in this category require a serial number, not only for tracebility, but also to give better and faster support/resolution. If the question has no priority and is more generic, not related to any machine, then please use the option “Support question”. — SOFTWARE LICENSE ONLY — Please note, this selection is only to get a license key, unlock code or password. In case of software issue, this is always related to a machine, then please use the option “Technical issue”. — SUPPORT QUESTION ONLY — This category is only meant for general support questions or information, not related to any machine, serial number and/or spare part. In case it is related to a machine, please use the option “Technical issue”.Tickets received in this category will not be handled with high priority.Serial and client info*Please type at least 3 characters to initiate a search…– Fill Out Other Fields –Serial and client infoVă rugăm să selectați...First ChoiceSecond ChoiceThird Choice— DATABASE ACCESS — You do have the right permission to see and/or edit data. In case you do not find the machine in the dropdown list, then please selectthe checkbox below and enter the serial number and customer data manually. — NOT THE RIGHT PERMISSION — You do not have the right permission to see and/or edit data. Please select the checkbox below and enter the serial number and customer data manually.Enter manually Enter serial number manually Numărul de serie* - NUMĂRUL DE SERIE NU A FOST GĂSIT - In case the machine cannot be found; 1) Not entered the correct serial number 2) Machine not present in the database 3) Not the right permissions to edit/view Tickets without correct serial number, will not be treated with priority and/or closed. — SERIAL NUMBER DOES EXIST — The machine exists and is present in the database. In case you do not have the right permissions to edit/view, sensitive customer data will not be shown and you have to fill and complete this data manually.This field is hidden when viewing the formValidation userThis field is hidden when viewing the formValidation machineThis field is hidden when viewing the formSerialNumele clientului*Adresa*Cod poștal*Orașul*Stat / ProvincieȚara*Vă rugăm să selectați...– No Results –Persoana de contact la fața locului*Număr de telefon*Adresa de e-mail* Detalii despre utilajeNumărul de serieData instalăriiModelul mașiniiWarranty untilData instalării* YYYY dash MM dash DD Linia de produse*Vă rugăm să selectați...– No Results –Modelul mașinii*Vă rugăm să selectați...– Fill Out Other Fields –This field is hidden when viewing the formȚara ISOThis field is hidden when viewing the formGaranție INThis field is hidden when viewing the formGaranție OUTThis field is hidden when viewing the formWarranty TERMSThis field is hidden when viewing the formService PACK— MACHINE WITHIN WARRANTY — NOTE: The warranty on this machine is still valid.Depending on the agreement, cost could be involved.Please ask your local Service Partner for more information.— MACHINE OUT-OF-WARRANTY — NOTE: Warranty on this machine has expired.You can still raise a ticket, but most likely cost are involved.Please ask your local Service Partner for more information.— MACHINE OUT-OF WARRANTY — NOTE: Warranty on this machine has expired.Depending on the SERVICE PACKAGE, cost could be involved.Please ask your local Service Partner for more information.This field is hidden when viewing the formThis field is hidden when viewing the formIs the machine working? Da, mașina funcționează Yes, working but error comes back No, the machine is not working –Not applicable– This field is hidden when viewing the formRequired action? No immediate action, analysis only Please contact the customer Request for spare parts Request for (remote)support This field is hidden when viewing the formdispatch_dateThis field is hidden when viewing the formdelivery_countryThis field is hidden when viewing the formmachine_descriptionThis field is hidden when viewing the formmachine_productThis field is hidden when viewing the formcompany_groupThis field is hidden when viewing the formcompany_visibilityThis field is hidden when viewing the formservice_partnerThis field is hidden when viewing the formservice_contractThis field is hidden when viewing the formmaintenance_lastThis field is hidden when viewing the formwarranty_periodThis field is hidden when viewing the formwarranty_startThis field is hidden when viewing the formservice_option2This field is hidden when viewing the formMachine_statusAdditional informationGrup*Please fill out other fields.Section*Please fill out other fields.— USE ANOTHER FORM! — Moonwalk pumps have a dedicated form. Click on the link below to open a ticket. ➡ MOONWALK TICKET ⬅— DATE/TIME STAMP — To speed up the analysis please give an indication, when the issue appeared.Date stamp* YYYY dash MM dash DD Time stamp* Hours : Minutes — COMPATIBILITY — To speed up the analysis please mention below which colorant is used, in combination with the serial number of the pump or valve.Colorant name*Part serial no.*Software keySecurity* License key (COROB software) USB dongle (Password) USB dongle (Unlock code) USB dongle (Not working) Software* Windows 11 Windows 10 Windows 8 Windows 7 Android Linux Other… RezumatDescriere*[ vă rugăm să includeți informații mai detaliate (în limba engleză, vă rog) despre problemă, inclusiv orice detalii relevante necesare pentru a ajuta la identificarea și rezolvarea problemei, etc... ]Attachments[ please upload any attachment (eg.: screenshot, photo, video or error log-files) that can support and help to identify or resolve the claim ] For any machine behaviour problem, it is mandatory to upload the ERROR REPORT! Drop files here or Select files Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, xls, xlsx, m4a, mp4, m4v, mov, wmv, avi, mpg, zip, rar, eml, ebf, tbf, cfg, rom, msg, hex, mhx, Max. file size: 200 MB. This field is hidden when viewing the formDetalii clientThis field is hidden when viewing the formTicket detailsThis field is hidden when viewing the formDetalii abonatThis field is hidden when viewing the formDetalii despre utilajeThis field is hidden when viewing the formDetalii despre serviciiThis field is hidden when viewing the formDetalii proprietarThis field is hidden when viewing the formLicense detailsThis field is hidden when viewing the formdashesThis field is hidden when viewing the formclaim_subjectThis field is hidden when viewing the formlicense_subjectThis field is hidden when viewing the formsupport_subjectThis field is hidden when viewing the formGF_subjectThis field is hidden when viewing the formGF_usernameThis field is hidden when viewing the formGF_useremail This field is hidden when viewing the formGF_companyThis field is hidden when viewing the formGF_serialThis field is hidden when viewing the formGF_modelThis field is hidden when viewing the formGF_productThis field is hidden when viewing the formdatabaseThis field is hidden when viewing the formGF_statusThis field is hidden when viewing the formGF_installdateThis field is hidden when viewing the formGF_groupThis field is hidden when viewing the formGF_sectionThis field is hidden when viewing the formGF_ISOThis field is hidden when viewing the formGF_Service pack