NEW TICKET

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nome_do_utilizador

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email_do_utilizador

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empresa_utilizador

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tipo_de_empresa_do_utilizador

— NEW TICKET —

For Moonwalk pumps click here: ➡ MW PUMP TICKET ⬅

For whom do you raise this ticket?

Your details

Name*

Email*

Company*

País*

User name*

User email*

User company*

User country*

Support request

Type of request*

Technical issue (claim, problem, sw, warranty)

Software license (password, unlock code)

Support question (general info, not a claim!)

— TECHNICAL ISSUE —
Tickets received in this category require a serial number, not only for tracebility, but also to give better and faster support/resolution.
If the question has no priority and is more generic, not related to any machine, then please use the option “Support question”.

— SOFTWARE LICENSE ONLY —
Please note, this selection is only to get a license key, unlock code or password. In case of software issue, this is always related to a machine, then please use the option “Technical issue”.

— SUPPORT QUESTION ONLY —
This category is only meant for general support questions or information, not related to any machine, serial number and/or spare part.
In case it is related to a machine, please use the option “Technical issue”.

Tickets received in this category will not be handled with high priority.

Serial and client info*

Serial and client info

— DATABASE ACCESS —
You do have the right permission to see and/or edit data.
In case you do not find the machine in the dropdown list, then please select
the checkbox below and enter the serial number and customer data manually.

— NOT THE RIGHT PERMISSION —
You do not have the right permission to see and/or edit data.
Please select the checkbox below and enter the serial number and customer data manually.

Enter manually

Enter serial number manually

Número de série*

— SERIAL NUMBER NOT FOUND —
In case the machine cannot be found;
1) Not entered the correct serial number
2) Machine not present in the database
3) Not the right permissions to edit/view
Tickets without correct serial number, will not
be treated with priority and/or closed.

— SERIAL NUMBER DOES EXIST —
The machine exists and is present in the database. In case you do not have the right permissions to edit/view, sensitive customer data will not be shown and you have to fill and complete this data manually.

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Validation user

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Validation machine

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Serial

Customer name*

Address*

Postal code*

Cidade*

State / Province

País*

Contact person on site*

Número de telefone*

Endereço de correio eletrónico*

Detalhes da máquina

Número de série

Data de instalação

Modelo da máquina

Warranty until

Data de instalação*

YYYY dash MM dash DD

Linha de produtos*

Modelo da máquina*

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Country ISO

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Garantia IN

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Garantia OUT

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Warranty TERMS

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Service PACK

— MACHINE WITHIN WARRANTY —

NOTE: The warranty on this machine is still valid.
Depending on the agreement, cost could be involved.
Please ask your local Service Partner for more information.

— MACHINE OUT-OF-WARRANTY —

NOTE: Warranty on this machine has expired.
You can still raise a ticket, but most likely cost are involved.
Please ask your local Service Partner for more information.

— MACHINE OUT-OF WARRANTY —

NOTE: Warranty on this machine has expired.
Depending on the SERVICE PACKAGE, cost could be involved.
Please ask your local Service Partner for more information.

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Is the machine working?

Yes, the machine is working

Sim, está a funcionar, mas o erro volta a aparecer

No, the machine is not working

–Not applicable–

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Required action?

Nenhuma ação imediata, apenas análise

Please contact the customer

Request for spare parts

Request for (remote)support

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dispatch_date

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delivery_country

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machine_description

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machine_product

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company_group

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company_visibility

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service_partner

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service_contract

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maintenance_last

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warranty_period

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warranty_start

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service_option2

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Machine_status

Additional information

Grupo*

Please fill out other fields.

Section*

Please fill out other fields.

— USE ANOTHER FORM! —

Moonwalk pumps have a dedicated form.
Click on the link below to open a ticket.
➡ MOONWALK TICKET ⬅

— DATE/TIME STAMP —

To speed up the analysis please give an indication, when the issue appeared.

Date stamp*

YYYY dash MM dash DD

Time stamp*

Hours

Minutes

— COMPATIBILITY —

To speed up the analysis please mention below which colorant is used, in combination with the serial number of the pump or valve.

Colorant name*

Part serial no.*

Software key

Security*

License key (COROB software)

USB dongle (Password)

USB dongle (Unlock code)

USB dongle (Not working)

Software*

Windows 11

Windows 10

Windows 8

Windows 7

Android

Linux

Other…

Summary

Descrição*

[ por favor, inclua informações mais pormenorizadas (em inglês, por favor) sobre o problema, incluindo quaisquer pormenores relevantes necessários para ajudar a identificar e resolver o problema, etc... ]

Attachments

[ please upload any attachment (eg.: screenshot, photo, video or error log-files) that can support and help to identify or resolve the claim ]

For any machine behaviour problem, it is mandatory to upload the ERROR REPORT!

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, xls, xlsx, m4a, mp4, m4v, mov, wmv, avi, mpg, zip, rar, eml, ebf, tbf, cfg, rom, msg, hex, mhx, Max. file size: 200 MB.

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Dados do cliente

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Ticket details

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Detalhes do assinante

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Detalhes da máquina

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Detalhes do serviço

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Detalhes do proprietário

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License details

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dashes

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claim_subject

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license_subject

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support_subject

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GF_subject

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GF_username

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GF_useremail

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GF_company

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GF_serial

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GF_model

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GF_product

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database

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GF_status

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GF_installdate

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GF_group

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GF_section

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GF_ISO

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GF_Service pack